About Grvt

Grvt (pronounced “gravity”) is an onchain financial platform built on the ZKsync Stack that ensures private, trustless, scalable and secure infrastructure. Through its decentralized exchange (“Grvt Exchange”) and investment marketplace (“Grvt Strategies”), Grvt enables everyday people to trade, invest, and grow wealth transparently alongside world-class professionals.

Responsibilities:

• Troubleshoot customer account issues and other account-related problems, ensuring timely and accurate resolutions.
• Provide comprehensive trading and campaign information to clients.
• Handle customer complaints, propose appropriate solutions and alternatives within defined time limits, and follow up to ensure resolution.
• Maintain an in-depth understanding of products, functions, features, and benefits to deliver high-quality support.
• Identify customer inquiries, escalate when necessary, and collaborate with relevant teams for effective resolution.
• Manage institutional Telegram chats, ensuring responsive and professional communication with institutional clients.

Requirements:

• Minimum of 2 years’ experience in customer service.
• Working knowledge of CRM systems and basic data analysis.
• Strong communication and interpersonal skills, with a commitment to customer satisfaction.
• Able to work in 3 rotational shifts (day, evening, night) including weekends — flexibility is essential.
• Excellent motivational skills; effective in both team collaboration and independent work.
• Familiarity with Intercom Ticketing System is a strong plus.
• Experience handling institutional Telegram chats.
• Institutional API knowledge is a plus.
• Good command of written and spoken English.
• Knowledge of cryptocurrencies or digital payments is a plus.